Operation Procedure 220


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It’s important that businesses have an Operation Procedure in place. This Operation Procedure ensures that employees and contractors are performing in line with the business’s quality customer service standards.

The Operation Procedure details the step-by-step process for managing work orders efficiently and professionally. It also includes a code of conduct policy that provides the framework for conducting business, dealing with clients, suppliers and other employees.

The Operation Procedure ensures that:

  • an effective Order Management Process has been developed
  • employees and contractors have the appropriate training, knowledge and resources to handle and process orders
  • a Customer Complaints Procedure is in place
  • employees and contractors abide by the business’s code of conduct, and
  • the business, its employees and contractors abide by legal requirements.

The procedure operates in conjunction with the following:

  • FORM_504 – Toolbox Meeting Form
  • REGISTER – Events Register
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