Process Improvement

Process Improvement


We project process improvement projects across a variety of industries.

In particular, we have worked with several local councils to increase organisational efficiencies and facilitate a smooth transition to 'Council in the Cloud' digital planning systems.
process improvement

Burwood Council

Procure Spot was engaged by Burwood Council to conduct an efficiency and effectiveness review of all organisational processes, including procurement and civil works. A primary objective of our work was to identify and implement efficiencies for their development application (DA) process.

We were successful in increasing the performance of the council’s DA process, and we provided post-implementation support to further enhance the efficacy of the new process. The success of our initial engagement led to a further project to manage the council’s transition to digital planning.

  • Application of our proven three-phase methodology to identify opportunities for efficiency gains.
  • System-wide analysis of current state processes.
  • Planning, design, and implementation of an improved DA process
The logo of Burwood Inc. features a colorful abstract emblem on the left and the text "Burwood Inc. 1874" on the right, symbolizing their long-standing commitment to process improvement.
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A presenter stands in front of a large window covered with sticky notes, discussing process improvement with a seated group of people in a classroom or meeting room.

City of Canada Bay Council

Procure Spot was engaged by the City of Canada Bay Council for assistance on their Faster Local Approvals Grant (FLAG) project. The aim of the project was to implement process improvements to reduce development application (DA) assessment timeframes.

Procure Spot was fundamental in identifying and implementing process improvements, as well as generally improving customer relations around the DA assessment process. Our work with the council was successful and resulted in a more streamlined referral process, standardised responses, improved customer communication, and better handling across the organisation.

  • Facilitation of workshops to understand current state and identify opportunities for improvement.
  • Design of a future state process after testing identified productivity gains.
  • Project management and implementation of the re-engineered future state process.
  • Led the change management component of the project.
  • Supported ongoing uptake of the new process by providing the council with comprehensive instruction manuals.
Logo of the City of Canada Bay featuring a stylized bird in green and blue with wavy lines below it, symbolizing process improvement, accompanied by the text "City of Canada Bay.
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Aerial view of a residential neighborhood with houses featuring various colored roofs, green lawns, trees, and surrounding roads, showcasing a structured layout that hints at process improvement in urban planning.

Port Macquarie Hastings Council

Procure Spot was engaged to conduct an efficiency and effectiveness review of all organizational processes, including procurement and civil works.

  • Planning, design and process re-engineering.
  • Identified efficiency gains through our three-phased approach.
  • Managing the Council’s transition to digital planning.
Logo of the North Central Catchment Management Authority featuring a stylized sun, green land, blue water, and the organization's name—symbolizing their commitment to continuous process improvement in environmental management.
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Exterior view of Ashfield Civic Centre's glass-paneled entrance with red curvilinear benches and a paved walkway in the foreground, exemplifying a commitment to process improvement through innovative design.

Inner West Council

Procure Spot was engaged by the Inner West Council to assist on their Development Application (DA) Process Improvement project. The aim of the project was to improve DA processes by identifying and implementing efficiencies for increased performance.

Our work successfully delivered on this objective and was implemented in three project phases – process discovery, process design, and process implementation.

  • Analysis of data and mapping of current state processes.
  • Workshop facilitation to design and map a future state process after testing identified productivity gains.
  • Project management and implementation of the re-engineered future state process.
  • Review of existing procedures manual and updating to ensure a comprehensive end-to-end manual that reflected the new process.
Text that reads "INNER WEST" written in a geometric font style, reflecting the area’s dedication to process improvement.
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Aerial view of a coastal town featuring residential buildings, a main road, a beach, and the ocean with gentle waves; the sky is partly cloudy—reflecting an atmosphere akin to seamless process improvement.

Sutherland Council

Procure Spot was engaged by Sutherland Council to conduct an efficiency and effectiveness review of all organisation processes, including procurement and civil works. A primary objective of our work was to identify and implement efficiencies for increased performance of their development application (DA) process.

We achieved this objective by utilising our three-phase methodology, and we assisted the council to transition from manual systems to a digital planning system to enhance further efficiencies. 

  • Planning, design, and process re-engineering.
  • Identification of efficiency gains through our three-phase methodology.
  • Managed the council’s transition to digital planning.

Procure Spot are currently completing Phase 1 of the three (3) phased project.

Sutherland Shire Council logo featuring text "Sutherland Shire" and an emblem with a portrait of a man, symbolizing the council's commitment to process improvement.

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