ProcessImprovement
Crucial for business growth and long-term sustainability… but how do you determine the initial steps to take?
In today’s business environment, maintaining a competitive edge requires more than just delivering high quality products or services, it requires an ongoing dedication to process management.
The Challenges
While every organisation will have their unique challenges to business process management, there are some common hurdles that are frequently encountered.
Resistance to Change
“We do it this way because that’s the way it’s always been done.”
Overcoming resistance requires effective change management, clear communication, and fostering a culture of collaboration and shared ownership.
Time & Resources
“I don't have time for this.”
Constraints such as limited budgets, time, or expertise are often blockers to effective business process improvement. Investing in dedicated resources, training employees, or seeking external assistance can help overcome these limitations.
Resistance to Change
“I know it's a problem, but I'm not sure why or what the impact is.”
Investing in data collection systems, performance tracking, and analytical tools is crucial for informed decision-making and gauging success.
Our Proven Method
Our methodology to achieve project objectives and desired planning outcomes includes incorporating Lean Six Sigma business process management tools.
| Process discovery
| Process design
| Process implementation
Take a look at our case study to view our exceptional work!
98% decrease in customer complaints
“The outcome of our work was optimisation! This resulted in dramatically reduced processing timeframes for applicants, along with other benefits such as a more streamlined referral process, improved customer communication, and better handling across the organisation”.
- Monica Cologna
- Director | Canada Bay Council
- Development Assessment Improvement Project
"Effective process management assists businesses to meet compliance requirements, deliver high-quality products or services, and establish a reputation for reliability and professionalism".
A free 5-step guide to process improvement
Business process management is a crucial aspect of business growth and sustainability, however, it can sometimes be daunting to know where to start.
This 5-step guide aims to provide business process tools and tips to successfully embark on process improvement initiatives.
Previous projects
Don’t take our word for it! See the work we have completed!
