Record and Document Management Procedure 214


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The Record and Document Management Procedure is a comprehensive solution designed to help businesses effectively manage and organise their records and documents. Keeping accurate and up-to-date records and documents is essential for the smooth operation of a business.

The procedure helps businesses to comply with the many laws and regulations in place that require certain records to be kept for a specific period of time. In case of dispute, legal proceedings or auditing, records and documents can be used as evidence.

The procedure ensures that the business’s Quality Management System considers factors such as the complexity of processes, the types of activities and products and services. It includes the documents that must be available and maintained as documented evidence. The procedure also provides information on creating, updating and controlling document information.

The Record and Document Management Procedure covers a wide range of topics, including:

  • Quality Management System
  • location of documents
  • authority to sign and approve documents
  • documents that must be recorded
  • creating and updating documents
  • control of documentation information
  • documentation review
  • obsolete documents
  • document communication and consultation
  • document and record retention
  • document and record archiving, and
  • guidelines.
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