The City of Canada Bay Council's outstanding success with their Faster Local Government Approvals (FLAG) Project has earned them the Local Government New South Wales (LGNSW) Planning and Innovation Award for 2024.
This achievement highlights the Council’s significant progress in halving development application (DA) assessment times while delivering improved services to its residents.
Procure Spot was honoured to play a pivotal role in this award-winning project by assisting the City of Canada Bay in assessing, designing, and implementing the FLAG Project. Our structured approach included Lean Six Sigma principles, change management, and technical integration to deliver a more efficient and streamlined DA process.
From July 2022, the FLAG Project significantly reduced DA assessment times, benefiting both the Council and the community. This success is particularly impressive given the growing demand for housing development in NSW, fuelled by State planning reforms.
Procure Spot worked closely with both leadership and DA teams to ensure that changes were implemented smoothly and effectively. By engaging leadership from the outset, we secured alignment on project goals, while a collaborative, bottom-up approach allowed us to address operational challenges and foster a culture of acceptance across the organisation.
In addition to process improvements, Procure Spot also focused on enhancing customer communication. Targeted training sessions provided DA teams with consistent practices and strategies to engage more effectively with applicants, ensuring a more professional and cohesive customer experience at every touchpoint.
Procure Spot is proud to have contributed to this award-winning initiative and remains committed to supporting local governments in achieving operational excellence.
View our case study for this project. View here
