Zero Tolerance Policy POL_NDIS012

Zero Tolerance Policy

The Zero Tolerance Policy establishes an organisation’s firm commitment to zero tolerance of any form of abuse, neglect, violence, exploitation, and discrimination towards NDIS participants. The Zero Tolerance Policy promotes a culture of safety, respect, and accountability across all services. 

The Zero Tolerance Policy is essential for NDIS providers to meet the NDIS Practice Standards and to demonstrate compliance with the NDIS Code of Conduct. The Zero Tolerance Policy shows that an organisation actively prevents harm and protects participant rights at all times. 

The Zero Tolerance Policy includes: 

• clear statement of zero tolerance of abuse, neglect, and exploitation, 
• preventive strategies to build a safe and respectful organisational culture, 
• staff responsibilities for upholding participant safety and reporting concerns, 
• reporting procedures and obligations for incidents and alleged abuse, 
• support and referral pathways for participants who have experienced harm, and 
• training and awareness requirements to embed zero tolerance principles.

The Zero Tolerance Policy is user-friendly and can be easily customised to suit your organisation’s safeguarding framework and service environment. The Zero Tolerance Policy is a critical policy for any NDIS provider committed to participant safety and wellbeing.