Preferred Method of Communication Policy POL_NDIS003

Preferred Method of Communication Policy

The Preferred Method of Communication Policy ensures that all participants are supported to communicate in a way that best meets their individual needs, preferences, and abilities. The policy promotes inclusive and accessible communication across all aspects of service delivery. 

This Preferred Method of Communication Policy supports NDIS providers to comply with the NDIS Practice Standards by recognising that effective communication is fundamental to choice, control, and meaningful participation. It ensures participants can understand information, express their views, and make informed decisions about their support. 

The Preferred Method of Communication Policy includes: 

• processes for identifying and recording each participant’s preferred method of communication 
• support for a range of communication needs, including non-verbal, assistive technology, interpreters, and Easy Read formats 
• staff responsibilities for using accessible and respectful communication 
• ensuring communication aids and resources are available and maintained, and 
• regular review of communication preferences to ensure they remain appropriate as needs change. 

The document is user-friendly and can be easily customised to suit your organisation’s procedures and participant cohort. It is an essential policy for any NDIS provider committed to accessible and person-centered communication.