14 July 2023

A close-up of numerous mixed jigsaw puzzle pieces, displaying various colors and patterns, scattered randomly, much like the initial stages of process improvement.

Steps to get Started with Process Improvement

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Process improvement is a crucial aspect of business growth and sustainability. It involves analysing and enhancing existing business processes to achieve greater efficiency, productivity, and customer satisfaction. However, it can sometimes be daunting to know where to start. This 5-step guide aims to provide actionable tips to successfully embark on process improvement initiatives.

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Enhancing Development Application Processes and Customer Experience: The City of Canada Bay Council’s FLAG Project

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The City of Canada Bay Council recognised the need to address delays in the determination of Development Applications (DAs) and improve the overall customer experience. With an average DA assessment timeframe well beyond the target of 40 days set by the Environmental Planning and Assessment Act, the Council sought to streamline its processes

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